ROOTED IN INTEGRITY.
GUIDED BY SERVICE.
At True North HVAC, we believe every homeowner and business deserves comfort they can rely on - and a team they can trust. As a family-owned company serving Eastern Tennessee, we've built our reputation on honesty, quality workmanship, and treating every customer the way we'd treat our own family.
TRUE NORTH BASE CAMP
Just like a compass points to True North, our mission is to provide service that keeps you on the right path - clear, honest, and dependable.
JOE PRATER
Owner & Lead Technician
1
With over 15 years in HVAC service, installation, and new construction, Joe brings hands-on expertise, problem-solving skills, and a "do it right the first time" mindset to every job.
KRISTEN PRATER
Customer Care & Bookkeeping
2
Kristen is the friendly voice customers hear first. She keeps everything running smoothly behind the scenes and ensures our customers always feel heard, supported, and valued.
ELLIE PRATER
Junior "Director of Morale"
3
Ellie may not be handling service calls, but she keeps all of us laughing, brings sunshine to the business with every cartwheel , and reminds us why we do what we do.