Privacy Policy

Effective Date: 11/1/2025

True North HVAC ("we," "our," "us") values your privacy and is committed to protecting the personal information you provide when visiting our website or using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable privacy laws.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you request services, contact us, or fill out forms on our website, we may collect personal information such as your name, email address, phone number, mailing address, and payment details.
Non-Personal Information: We may collect non-personal information, such as IP addresses, browser types, device information, and other anonymous data related to your interaction with our website.
Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior on our website to improve user experience, analyze trends, and personalize content and advertising.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and improve our HVAC services.
To communicate with you, respond to your inquiries, and provide customer support.
To process transactions and manage billing.
To send you marketing communications, promotions, or special offers (with your consent, where applicable).
To monitor and analyze website usage and improve our website and services.
To comply with legal obligations and protect against fraud or unauthorized activities.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information. These include encryption, secure servers, and access control procedures. While we take reasonable precautions to safeguard your data, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who help us operate our website, process payments, or perform other functions related to our business.
Legal Requirements: We may disclose your information if required by law, to comply with a legal process, or to protect our rights, safety, and property.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

5. Your Choices

Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails or other communications from us at any time by clicking the “unsubscribe” link in our emails or contacting us directly at hello@thetruenorthhvac.com.
Access and Update Your Information: You can request access to, correction, or deletion of your personal information by contacting us at hello@thetruenorthhvac.com.
Cookies: Most browsers allow you to control cookies through browser settings. You can choose to disable cookies, but please note that some features of our website may not function properly without them.

6. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

7. Third-Party Links

Our website may contain links to third-party websites, services, or advertisements. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

True North HVAC
404 S Roan Street

Johnson City, TN 37601
Phone: 423.482.2007
Email: hello@thetruenorthhvac.com